Privacy Policy

PRIVACY POLICY

We are committed to protecting your privacy. This privacy policy ("Privacy Policy") is intended to inform you how we gather, define and use personal information collected via the website such as your name, address, telephone number and email address ("Information"). Please read on for more details about our Privacy Policy.

All your personal Information will be used in accordance with the Data Protection Act 1998 (the "Act"). If you want to know what Information we collect and hold about you, please write to us at:

Data Protection Compliance Officer
Walker Books Limited
87 Vauxhall Walk
London SE11 5HJ

Walker Books Limited is the data controller of your Information for the purposes of the Act.

INFORMATION COLLECTION

We may collect Information about you when you request any information about us or our goods or services, submit your personal details and/or complete any forms on the website.

- We will not collect any personally identifying information (such as your name, address or e-mail address) other than the Information you supply to us on a voluntary basis.

- When you order, we need to know at least your name, e-mail address, billing address, credit or debit card number and credit or debit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.

- When you subscribe to our newsletter, enter a contest or participate in a promotional feature, we may ask for your name, address, and e-mail address so we can administer the newsletter, promotion or contest and notify winners.

- We monitor site traffic patterns and site usage to help us develop the design and layout of the site.

- We may also use the Information we collect to notify you occasionally about important changes to our website, new services, and special offers we think you will find valuable. If you prefer not receive this information, please follow the unsubscribe instructions in the relevant correspondence or refer to the section, "Disclosure of Information to Others" (see below).

PROTECTING YOUR INFORMATION AND YOUR CARD DETAILS

We work with a company called Securetrading to process your credit and debit card payments and protect your card details. All your card details are encrypted (converted into bits of secure code) to the maximum strength supported by your browser. When you enter your card details, you are using Securetrading's secure server, which has been certified by Verisign, a public Certificate Authority designed to ensure information is kept secure. Data storage on Securetrading systems, and the communication between Securetrading and the worldwide banking networks is regularly audited by the banks themselves. Securetrading employ sophisticated firewall technology and other security best practises to ensure only legitimate access is allowed.

PERSONAL INFORMATION

Our website's secure server software is designed to ensure that all of your Information is encrypted before it is transmitted over the Internet. This is designed to ensure that it cannot be read by anyone except you and our authorised staff, agents and/or contractors.

Where you are provided with a user ID password or any other piece of information as part of our security measures, you must treat such information as confidential and you must not disclose it to any other person. We have the right to disable any user ID or password and your right of access to our website at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.

Unfortunately, the transmission of data via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our website. Any transmission is at your own risk. Once we have received your Information, we will use strict procedures and security features described above to prevent unauthorised access.

COOKIES

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information but they may enable us to perform functions such as storing items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can change your browser to prevent that. To learn more about cookies, visit http://www.allaboutcookies.org/. To disable cookies through your browser, follow the steps set out at http://www.allaboutcookies.org/manage-cookies/. However, by doing so, you may not be able to use or access parts and certain functions of our website, such as, storing items in your shopping basket between visits and seeing recently viewed titles.

DISCLOSURE OF INFORMATION TO OTHERS

Walker does not sell, trade, or rent your personal information to others.

We may disclose your Information to third parties in the following circumstances:

- if we sell or buy any business or assets, in which case we may disclose your personal data to the buyer or seller of such business or assets. You have the right to request us not to send such information or pass information to third parties for such purposes by indicating before submitting your Information whether you mind your Information being used in this way. Alternatively, you can exercise your right to do so by contacting privacy or by writing to us at the address at the beginning on this Privacy Policy;

- if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce the terms of this Agreement and other agreement we may have with you or to protect our rights, property or safety or that of our clients or employees. This includes exchanging information with other companies and organisations for the purposes of fraud prevention, credit risk reduction and professional and other regulatory compliance such as money laundering;

- to pass your information to our affiliates (including, without limit, companies within the Walker Books group) or certain suppliers or sub-contractors to supply goods ordered or information requested by you;

- to send you our newsletter by post or email where you have indicated your consent to receiving it;

- to enforce or apply the terms of any agreements with you; and/or

- protect the rights, property or safety of Walker our users, or others.

UPDATING YOUR INFORMATION

You may update or change information related to your interaction with Walker by e-mailing your changes to privacy.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you will be kept within the European Economic Area ("EEA"). However, we may from time to time disclose your Information to other companies with the Walker Books group which are located outside the EEA for internal audit and analysis or general company administration.

YOUR CONSENT

By using our website, you will be indicating your consent to the collection and use of information you provide pursuant to the terms of this Privacy Policy (other than where you state otherwise when submitting your Information or you subsequently notify us otherwise). If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We therefore ask you to check back here regularly. If you do not accept the terms of an amended Privacy Policy, you should send an email to privacy requesting us not to use your Information in this way.

TELL US WHAT YOU THINK

We welcome your questions, suggestions and comments about privacy. Please send an e-mail to privacy.